How to Fix Centurylink Internet Light Blinking Red and Green

Centurylink is a popular internet service provider known for its reliable connection. However, users may encounter issues with their internet connectivity, such as the internet light blinking red and green. This can be frustrating, but there are several steps you can take to resolve this problem.

1. Check the Internet Connection: Ensure that all cables are securely connected, including the Ethernet cable from the modem to your computer or router. If necessary, try using a different Ethernet cable to rule out any cable issues.

2. Power Cycle the Modem: Unplug the power cord from the modem and wait for at least 30 seconds before plugging it back in. This will refresh the modem’s settings and may fix any temporary issues causing the blinking lights.

3. Restart the Router: If you have a separate router connected to the modem, power cycle it as well. Unplug the power cord, wait for 30 seconds, and then plug it back in. Give the router a few minutes to boot up and establish a connection.

4. Check for Service Outages: Visit Centurylink’s official website or contact their customer support to check for any reported service outages in your area. Sometimes, the blinking lights may indicate an issue with the provider’s network, and you will need to wait until it is resolved.

5. Reset the Modem: If the above steps do not resolve the issue, you can try resetting the modem to its factory settings. Locate the reset button on the back of the modem, usually a small hole. Use a paperclip or a similar object to press and hold the button for about 10 seconds. This will reset the modem’s configuration and may fix any software-related problems.

6. Update Firmware: Visit Centurylink’s website or contact their support to check if there is any available firmware update for your modem. Outdated firmware can sometimes cause connectivity issues, and updating it can resolve the problem.

7. Contact Customer Support: If none of the above steps work, it is advisable to contact Centurylink’s customer support for further assistance. They can help troubleshoot the issue remotely or send a technician to inspect and fix any hardware problems.

FAQs and Answers:

1. Why is my Centurylink internet light blinking red and green?
The blinking lights can indicate various issues, such as a faulty connection, service outages, or modem configuration problems.

2. How long should I wait after power cycling the modem?
Wait for at least 30 seconds before plugging the power cord back in.

3. What should I do if the internet light keeps blinking after trying all the steps?
Contact Centurylink’s customer support for further assistance.

4. Will resetting the modem delete my settings?
Yes, resetting the modem will erase any customized settings, so you will need to reconfigure it.

5. How can I check for service outages in my area?
Visit Centurylink’s official website or contact their customer support for information on service outages.

6. Can a faulty Ethernet cable cause the blinking lights?
Yes, a faulty Ethernet cable can lead to connectivity issues and cause the blinking lights.

7. How often should I update the modem’s firmware?
Check Centurylink’s website periodically for any available firmware updates and install them as needed.

8. What should I do if the issue persists even after contacting customer support?
If the problem persists, ask for a technician to visit your location and inspect the hardware for any potential issues.